What You Need to Know About – Customer Supplied Parts

What You Need to Know About – Customer Supplied Parts

In this day and age, you can buy just about anything on the Internet… Sometimes you can get a real bargain too, if you’re lucky! However like anything you see online, if it looks too good to be true, it probably is!

If you follow us on Facebook you’ll have seen a few posts we’ve shared recently about instances where this has gone horribly wrong for people. One guy bought car oil from Ebay and what he actually got was water, which is funny until you think of the damage that could’ve done to his engine if he hadn’t realised this before he added it.

Then there’s the Audi driver who bought what he thought was a cheap set of branded spark plugs, only for one of them to shear off and left him needing a whole new engine. When he sent the spark plugs to the manufacturer, they found out they were counterfeit. So that £45 saving ended up costing him thousands of pounds.

So what can you do to make sure you don’t end up in a position like this?

1. Buy car parts from an approved source

It might sound like an obvious one, but ask your technician for their advice (that’s what we’re here for!).

We’ve got the experience in fitting these parts and so if you want to make a saving, we can best advice you of a budget alternative that won’t risk to your car or other road users… Don’t be afraid to ask! (You can reach us on 01324 570400).

2. Know your rights

There’s a reason we personally don’t fit customer supplied parts, and that’s because we can’t verify them.

When you supply a garage with a part to fit, legally they assume the responsibility should anything go wrong. So if your warranty becomes invalidated, or the part causes damage to your car, or should the worst happen and it results in an accident. Then THAT garage is responsible and should incur any charges or legal responsibility.

So, when you think about the 2 stories above, you have to ask yourself who would knowingly take on that responsibility? We wouldn’t risk your car, your life or our business reputation… It’s just not worth it. Instead we can recommend genuine parts that fit your budget that come with complete peace of mind!

3. “Is it worth it” test

As we mentioned above… If it’s too good to be true, it probably is. If you know something retails at £100 and you see it on Ebay for £20, how likely is it that it’s a genuine part? We are already fairly used to making these decisions everyday with clothing, electrical goods, media… And your car is no different.

So next time you’re looking to make a saving, make sure it doesn’t cost you in the long run.

Here at Ewan Lawson Motors we pride ourselves on our knowledge and expertise. We don’t aim to be the cheapest garage in Larbert, we aim to be the best.

That’s why we invest so much of our time on training and working in close relationships with specialists. We work hard to build a network of trusted technicians nationwide, so that we can bring the best of the UK to you in Larbert.

© Copyright 2018 Ewan Lawon Motors Designed by AB Fiftyone

COVID-19 UPDATE:

We are deemed an essential service and are still open to carry out essential repairs to keep your car road legal.

If your car MOT is due to expire after 30th March 2020, you will be granted a 6mth extension by the Government. At which time it will be your responsibility to make sure you remember to have it carried out.

We are operating collection & delivery if you are self-isolating, as well as working to social distancing rules in the workshop. We will be taking payment over the phone, or by bank transfer during this time.

Stay safe & look after each other!

NHS & emergency workers are entitled to FREE minor fixes & 20% off repairs